About me
I’m an independent IT consultant and IT service operations contractor with over 30 years’ experience supporting enterprise organisations across the UK. My background is in IT service operations, service management, and operational leadership, helping businesses stabilise services, improve performance, and embed practical service management processes.
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I work with organisations that need experienced, hands-on support — whether that’s through a defined consultancy engagement or a contract or interim role within service operations or service management.
Experience
My background is firmly rooted in IT service operations. I’ve spent much of my career leading and improving business-critical IT services in complex environments, with responsibility for service reliability, operational performance, and continuous improvement.
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Alongside operational leadership, I have extensive experience in defining, implementing, and improving service management processes, including incident, problem, change, event management, service transition and service reporting. I understand both what good practice looks like and the practical challenges of making those processes work in day-to-day operations.
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I’ve worked across organisations from varying sectors and with different levels of maturity, which has given me a pragmatic view of how service management should be applied — balancing control and consistency with flexibility and pace.
How I work
My approach is deliberately practical and outcomes-focused. ​I use recognised service management frameworks and standards as reference points, but not as rigid rulebooks. Processes are designed to support teams and improve service outcomes, not to create unnecessary overhead or bureaucracy.
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Engagements typically involve:
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Understanding the current operational reality
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Assessing service performance, risks, and pain points
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Defining clear, proportionate service management processes
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Supporting teams as improvements are embedded
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The emphasis is always on clarity, adoption, and sustainability.
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I operate independently and am not aligned to any vendors, tools, or service providers. This allows me to remain objective and focused solely on what will best support the organisation’s service outcomes and operational needs.
Contract and interim roles
In addition to consultancy engagements, I am open to contract and interim roles within IT service operations and service management. These typically involve providing experienced leadership, stabilising services, improving operational performance, or supporting periods of transition or change.